User's Guide

About size

The size by our measurement is posted on the product page. * 1-2cm error may occur depending on the type of fabric and product. Please note in advance.

About product image

The image of the product is posted in a color that is as close to the product as possible, but the color may be different depending on the setting of your own monitor. Please note in advance.

For items marked as pre-order, they will be shipped after the product arrives in stock. Please note that the indicated delivery time is only an estimate and may be delayed depending on stock availability. Additionally, if the planned production quantity is reduced, there may be cases where we are unable to provide the item, even if a reservation has been made.
In such cases, we will contact you.
Please note that we do not accept returns or exchanges of pre-order items.

About shipping

Shipping costs vary depending on the delivery area.
The shipping fee (tax included) in each region is as follows.

• Hokuriku (Toyama, Ishikawa, Fukui)
• Tokai (Shizuoka, Aichi, Gifu, Mie)
• Shinetsu (Nagano, Niigata)
• Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi)
• South Tohoku (Miyagi, Yamagata, Fukushima)

→ Shipping ¥ 880 (tax included)

• Kansai (Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo)
• North Tohoku (Aomori, Akita, Iwate)

→ Shipping ¥ 990 (tax included)

• China (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)

→ Shipping ¥ 1,100 (tax included)

• Shikoku (Kagawa, Tokushima, Kochi, Ehime)

→ Shipping ¥ 1,210 (tax included)

• Minami Kyushu (Kumamoto, Miyazaki, Kagoshima)
• Kitakyushu (Fukuoka, Saga, Nagasaki, Oita)
• Hokkaido

→ Shipping ¥ 1,320 (tax included)

• Okinawa

→ Shipping ¥ 1,320 (tax included)

A separate "remote islands relay fee" will be charged in some areas including Hokkaido, Kyushu, Okinawa, and remote islands. We will contact you in this case.

Shipping and delivery time

Delivery times may vary depending on the destination, but we will deliver within approximately 5 days.

* Please allow at least 2 days for delivery to Hokkaido, Kyushu, Okinawa, Izu Islands, Ogasawara Islands, and remote islands.

* Delivery is limited to Japan.

About delivery date and time specification

You can specify the delivery date and time when you place your order. If you wish to have your order delivered as soon as possible, please select "No" for the delivery date and time. Even if you specify a delivery date and time, the arrival of your order may be delayed due to traffic, weather, or shipping conditions of the delivery company on that day.

[Specifying the date]

The available dates will be displayed.

[Time range specification]
1) Morning (8: 00-12: 00)
2）12:00～14:00
3）14:00～16:00
4）16:00～18:00
5）18:00～20:00
6）18:00～21:00
7）19:00～21:00

Shipping Holidays and Non-Operational Periods

We do not process shipments on weekends, public holidays, during the Obon period, or at the end of the year and New Year holidays. Please note that in the following cases, we may not be able to deliver on your specified date:

• Orders placed after 12:00 PM on the day before a non-operational period.

You can use Amazon Pay and Shopify Payment.

Payment by SHOPIFY Payment

* Credit card payment uses the payment agency service of SHOPIFY PAINMAMA's credit card payment agency. In order to pay with confidence, when customer's information is sent via Shopify Co., Ltd. by SSL (128bit), it is made by encryption communication, and credit card information is not held on this site, and at the company. We manage strictly.
It supports Visa, Master, AMEXX, Apple Pay, Googel Pay.

Payment by PayPal (in preparation)

You can order using the delivery destination information and credit card information registered in the PayPal account.

Payment on Amazon Pay

You can order using the delivery destination information and credit card information registered in the Amazon account.

In the case of credit card payment

Please use the usage statement issued by the card company.

About returned goods

We do not accept returns or exchanges for any reason, we also do not accept any returns or exchanges due to the customer's convenience such as reasons like "it was not what I imagined", "the size does not fit", "I ordered by mistake", etc. We kindly ask for your understanding.

For the initial failure of the arrived product, we will accept returns.

Please contact us from the inquiry form within 8 days from the arrival of the product.

Please be sure to check the product immediately after the product arrives.

All shipping and transfer charges for returns of defective merchandise will be borne by us.

Please return the items by cash on delivery.

* Please note that you cannot return or exchange for preorder items.

* Returns are not accepted for items purchased outside of our online store.

All of the following must apply in order for us to allow the return:

• Not a pre-order item
• Prior return notification about the product was made
• Product returned within "8 days" of receipt
• Products that can be judged as "unused" according to our standards
• Products with accessories, demerit tags, product tags, boxes, etc. attached to the product

About exchanges

We will exchange the initial defective product depending on the availability of the product.

If we do not have the replacement item in stock, we will issue a refund.

About Refunds

After the product arrives at our company, we will process your refund in the following manner within one business day after we receive the returned merchandise. We will notify you by e-mail after we confirm receipt of the returned product and completion of the refund procedure.

[If you paid by Amazon pay or Shopify payment]

We will process the refund via your credit card company. Please contact your credit card company for the refund date and time.

We recommend using our website under the following system environments.

For Use on a PC

[OS]

Windows 8, Windows 10, Mac OS X 10.4 or later

【Browsers】

Edge

Safari (latest version)

Chrome (latest version)

For Use on a Smartphone

[OS]

iOS11 or later, Android8.0 or later

【Browsers】

Safari

Google Chrome

*Please note that the recommended environment includes both the specified OS and browser conditions.

This site uses JavaScript and style sheets. Use JavaScript and style sheets with browser settings.

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