SHOPPING GUIDE

About our products

About sizes


The sizes based on our measurements are shown on the product pages. *Differences of 1 to 2 cm may occur depending on the type of fabric and the condition of the product. We appreciate your understand in advance.

About product images

The product images are posted in colours as close to the products as possible, but there may be differences in colour depending on the settings of the monitor used by the customerd. Your understanding is much appreciated.
About pre-order products
Products marked as "pre-order items" will be dispatched after they arrive. Please note that the delivery period is approximate and may be delayed depending on the arrival status.
In addition, if there is a change in the number of products scheduled to arrive due to production cuts or other reasons, the products may not be available even if you have pre-ordered.
In such cases, we will contact you.
Please note that we do not accept returns or exchanges of pre-order items.

[Shipping charges] (Japan only)
Delivery charges

Shipping costs vary depending on the delivery area.
Shipping costs (including tax) for each region are as follows

Hokuriku (Toyama, Ishikawa, Fukui)
Tokai (Shizuoka, Aichi, Gifu, Mie)
Shinetsu (Nagano, Niigata)
Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi)
North and South East (Miyagi, Yamagata, Fukushima)
→ South East North (Miyagi, Yamagata, Fukushima)
→ 770 yen (incl. tax)

Kansai (Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo)
North Tohoku (Aomori, Akita, Iwate)
→  880 yen (incl. tax)

Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)
→ 990 yen (incl. tax)

Shikoku (Kagawa, Tokushima, Kochi, Ehime)
 → 1,100 yen (incl. tax)

Minami Kyushu (Kumamoto, Miyazaki, Kagoshima)
Kitakyushu (Fukuoka, Saga, Nagasaki, Oita)
Hokkaido
 → 1,210 yen (incl. tax)

Okinawa
 → 1,210 yen (incl. tax)


In some areas, including Hokkaido, Kyushu, Okinawa and remote islands, a separate "remote island relay fee" will be charged in addition to the delivery charge.
We will contact you in this case.

Shipping and delivery times


Delivery will be made within approximately 5 days, depending on the area of the delivery destination.
*It takes more than two days from dispatch to delivery in Hokkaido, Kyushu, Okinawa, Izu Islands, Ogasawara Islands and remote island areas.
*Delivery is only available within Japan.

Delivery time and date selection


You can specify a delivery date and time when you place your order. If you wish to have your order delivered as soon as possible, please select 'no delivery date'.
*That being said, arrival may be delayed due to traffic and weather conditions on the day of delivery, as well as the shipping conditions of the delivery company.

[Date specification].
The available dates are displayed.

[Time period specification]
1) Morning (8:00-12:00)
2) 12:00~14:00
3) 14:00~16:00
4) 16:00~18:00
5) 18:00~20:00
6) 18:00~21:00
7) 19:00~21:00

Shipping for holidays and closed periods

Shipping is closed on Saturdays, Sundays, public holidays, during the Bon Festival and year-end and New Year holidays. Please note that under the following conditions, delivery cannot be made on the specified date of arrival.

・Orders placed after 12:00 on the day before the holiday.

Regarding payment methods
Amazon pay and Shopify payment are accepted.

Payment via Shopify Payments

*For credit card payment, we use a payment service of Shopify Payment.
In order for you to pay without worries, when your information is sent through Shopify Inc., it is done by encrypted communication using SSL (128 bit), and credit card information will not be held on our site, and it is carefully kept by Shopify.

VISA, MASTER, AMEXX, Apple Pay and Googel Pay are supported.

Payments via PayPal (in preparation).


You can place an order using the shipping and credit card information registered in your PayPal account.

Payment by Amazon pay


You can place an order using the shipping and credit card information registered in your Amazon account.
About receipts

For credit card payments

Please use the statement issued by your credit card company.

Returns and exchanges and cancellation


Return policy


We do not accept returns or refunds for reasons attributable to the customer, such as "item is not what I imagined", "item doesn't fit", "I ordered the wrong item", etc.
We will accept returns for initial defects of the product upon arrival.

Please contact us using the contact form within 8 days of the arrival of the item.

Please check the goods immediately upon arrival.
All shipping and transfer charges for returns of defective products will be borne by our company.

Please return the goods by cash on delivery.

Please note that we do not accept returns or exchanges of pre-order items.

Please note that products purchased outside our online store cannot be returned or exchanged.

<Conditions for return of goods>

All of the following must be applied

  • The product must not be pre-ordered.
  • A return notification has to be sent prior to returning the product
  • Products returned "within 8 days" of receipt.
  • Products that can be judged as "unused" according to our company's standards.
  • Products with accessories, cautionary tags, product tags, boxes, etc. attached to the product.


About exchanges

The exchange of initially defective products will be handled according to the stock situation.

If we do not have the replacement product in stock, we will respond with a refund.


About Cancellation of order before shipment

If you wish to cancel your order before we have shipped it, we will allow the cancellation.
In the event of a cancellation, you will be refunded the amount of the invoice minus a cancellation fee of 5% of the invoice amount.


About refunds


Refunds will be processed within 7 working days after the product arrives at our company using the following methods. We will notify you by email once we have received the returned goods and the refund procedure has been completed.

In the case of payment by Amazon pay or Shopify payment

The refund will be processed via the credit card company. Please contact your credit card company for the refund date and time.

Usage


The following environment is recommended for use of this website.

Using a personal computer


【OS】

Windows 8, Windows 10, Mac OS X 10.4 or later

【Browser】

Edge

Safari Latest version

Chrome latest version

Use with smartphones

【OS】

iOS11 , Android 8.0 ('or later versions for both)

【Browser】

Safari

Google Chrome

※The recommended environment includes both OS and browser requirements.

JavaScript and style sheets


This website uses JavaScript and style sheets. Please enable JavaScript and style sheets in your browser settings.

Use of cookies


This website uses cookies to provide you with a better service. Please enable cookies in your browser settings to use all the services on this website smoothly.

Regarding the receipt of e-mails.

Due to incorrect email addresses, spam filter settings, etc., we have seen an increasing number of cases where we are unable to receive emails or confirm payment information. 
Please make sure that your settings are such that you can receive emails from the-soloist.net. In particular, if you are using au (ezweb), please check your <spoofing restrictions> settings. 
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